• Hello!
• At Kott Gunning Lawyers we are always looking at ways to improve and we are seeking feedback on your most recent experience working with us. The feedback is anonymous - unless you provide your contact details and are happy for us to contact you in this regard.
• Thank you for taking the time to answer the following short questionnaire. If you would prefer to talk to someone instead, please call Tanya Kay on 08 9321 3755.
• Client name, practice area / type of work or matter number*
• 1. How long has Kott Gunning Lawyers been a provider of legal services to your organisation?*
• 2. Overall how satisfied or dissatisfied are you with Kott Gunning's services?*

  Extremely satisfied	Satisfied	Neutral	Dissatisfied

• 3. In what way(s) are we exceeding / not meeting your expectations?
• 4. What improvements (if any) do you think we can make to better service your requirements?
• Please rate the firm on the following criteria:
• 5. Approachability and easy access to partners*
  ExcellentPretty goodNeutralNot so greatTerrible
• 6. Value for money*
  ExcellentPretty goodNeutralNot so greatTerrible
• 7. High service standards and quality*
  ExcellentPretty goodNeutralNot so greatTerrible
• 8. Commercial awareness, understanding your business*
  ExcellentPretty goodNeutralNot so greatTerrible
• 9. Reliability*
  ExcellentPretty goodNeutralNot so greatTerrible
• 10. How likely would you be to recommend us? Please tick the appropriate number.*

  1 - Very Un- Likely	2	3	4	5	6	7	8	9	10 - Very Likely

• When you are considering legal service providers, what are the top 3 criteria that influence your selection?
  • Price
  • Alternative pricing methods (fixed fee, value based etc)
  • Brand
  • Quality
  • Value
  • Innovation
  • Customer service
  • Other (please specify below)
• Please provide your contact details below if you are happy for us to contact you.
• Thank You!